Remote Customer Service Representative

SolvOne • Appleton, WI

10d • Remote

About The Position

SolvOne is seeking a dedicated individual to join our expanding Remote Customer Service Representative Dispatch Team. We provide continuous 24/7/365 service to clients in the Petroleum Industry. When a gas station requires maintenance, our CSRs are the first point of contact, dispatching technicians to resolve the issues. For further details on SolvOne and our services, please visit www.solvone.com.

Requirements

• 1 year of customer service-related experience.
• A strong internet connection.
• Ability to set up a home office with company-provided equipment.
• Must be a resident of the Appleton, Wisconsin area.
• Positive attitude, great work ethic, and a passion for helping others.
• Dependable and committed to being at work on time.
• Ability to dedicate full attention to work without providing care for others during work hours.
• Commitment to superior service for customers.
• Ability to learn new information, policies, and skills including software and petroleum industry knowledge.
• Demonstrate an organized and accurate approach, have strong problem-solving and prioritization skills.
• Proficiency with computers, including Microsoft Office, Outlook, and general internet navigation.
• Ability to work at a desk and effectively utilize a phone and computer for the length of the shift.
• Successfully pass a computer skills assessment, training evaluations, and the trial service period.
• Successfully pass a pre-employment drug screen and background check.

Nice To Haves

• Bilingual is a plus but not a requirement.

Responsibilities

• Dispatch technicians to gas station maintenance locations.
• Provide 24/7/365 service for clients in the Petroleum Industry.
• Handle customer service interactions via phone and computer.
• Learn new information, policies, software, and petroleum industry knowledge.
• Demonstrate an organized and accurate approach to problem-solving and prioritization.
• Effectively utilize a phone and computer at a desk for the entire shift.
• Provide care for others during work hours.

Benefits

• Work from home
• Pay rate of $18.00 an hour starting.
• Internal growth and wage increase opportunities
• Internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
• Fun and rewarding environment with giveaways and employee recognition programs
• Small training classes for individual training
• Regular coaching sessions
• Review of quality and performance metrics
• Recognition for a job well done
• Medical and dental insurance
• Long-term disability and life insurance
• Paid vacation and sick time
• Holiday pay
• 401k savings plan
• Referral bonuses
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed