Customer Service Rep (02904) 1001 W Fayette Ave

Domino's Franchise • Effingham, IL

2d

About The Position

We are seeking a friendly and customer-focused Customer Service Representative to join the team in Effingham, United States. The representative provides support and assistance to customers by handling inquiries, resolving issues, and ensuring positive customer interactions. The role involves responding by phone, email, and chat; processing requests, orders, and returns; documenting interactions; troubleshooting common issues; and collaborating with colleagues and other departments to resolve complex concerns. The representative also works to meet service performance metrics and identifies opportunities to improve customer satisfaction.

Requirements

• Proven experience in a customer service or customer-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems and customer relationship management (CRM) software.
• Problem-solving mindset with the ability to think critically and creatively.
• Patience and ability to remain calm under pressure.
• Professional phone etiquette and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and organizational skills.
• Willingness to learn and adapt to new tools and processes.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a timely and professional manner.
• Listen actively to customer concerns, provide appropriate solutions, and escalate issues when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Process customer requests, orders, and returns accurately and efficiently.
• Troubleshoot common customer issues and provide clear explanations and guidance.
• Follow company policies and procedures while maintaining a customer-first approach.
• Collaborate with team members and other departments to resolve complex customer issues.
• Identify opportunities to improve customer satisfaction and provide feedback to management.
• Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
• Maintain professionalism and composure when handling difficult or frustrated customers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed