Customer Service Rep(02902)- 1001 Charleston Ave

Domino's Franchise • Mattoon, IL

6d

About The Position

The Customer Service Rep works as part of a Domino’s Pizza store team, helping receive and process customer orders and prepare products. The role may be part-time or full-time and offers schedules intended to accommodate team members’ other commitments. On-the-job orientation and training are provided, and advancement opportunities may include management or other roles within the company.

Team members operate equipment; stock ingredients and supplies; prepare products; take orders by phone and in person; complete inventory and related paperwork; and clean equipment and the facility. The work involves customer and coworker communication, using a computer keyboard or touchscreen, handling money, and meeting quality standards. Store conditions can include temperature extremes, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. The position also involves standing for most tasks, walking short distances, lifting and carrying supplies, and frequent reaching and hand use.

Requirements

• Must be at least 16 years of age.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touchscreen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical tasks described, including standing, lifting, carrying, reaching, and frequent use of hands.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area into storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Unload bulk product deliveries using a hand truck and stock supplies on shelves.
• Use store tools and equipment, including a computer, telephone, calculator, pizza cutter, and pizza peel, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed