Customer Service Rep(02818) -1620 Shackelford Rd

Domino's Franchise • Florissant, MO

23h • Onsite

About The Position

The Customer Service Representative provides friendly, efficient customer service and supports daily operations at the Florissant location. The role includes answering customer calls and questions, processing orders, handling cash, preparing and packaging products, and maintaining a clean work environment. The representative also collaborates with colleagues, addresses customer concerns, assists with inventory, follows company and safety procedures, and participates in ongoing training.

Requirements

• Excellent customer service skills and a friendly, professional demeanor.
• Strong verbal and written communication skills.
• Ability to follow directions and work efficiently in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.
• Basic math skills for accurate cash handling.
• Ability to stand for extended periods and lift up to 25 lbs.
• Basic computer skills and ability to learn new software systems quickly.
• Strong multitasking abilities and attention to detail.
• Team-oriented mindset and willingness to collaborate and support colleagues.
• Ability to remain calm and composed in high-pressure situations.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Answer incoming phone calls and assist customers with inquiries and orders.
• Process customer orders accurately and efficiently.
• Handle cash transactions and maintain a balanced cash drawer.
• Prepare and package products according to company standards.
• Maintain a clean and organized work environment.
• Collaborate with team members to support smooth operations and customer satisfaction.
• Resolve customer complaints and concerns professionally and empathetically.
• Assist with inventory management and restocking as needed.
• Follow company policies, procedures, and safety guidelines.
• Participate in ongoing training and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED