Customer Service Rep(09430 - 8225 Steilacoom Blvd.

Domino's Franchise•Lakewood, WA

About The Position

This hourly store team member role pays $17.13 per hour, plus tips. Paid sick leave is provided per Washington State law. Qualifying full-time employees are offered employer-sponsored medical benefits, and team members receive employee discounts. On-the-job orientation and training are provided. The general role involves operating equipment, stocking and preparing ingredients and products, receiving and processing telephone orders, taking inventory, completing related paperwork, and cleaning equipment and the facility. Team members must communicate with customers and coworkers in person and by phone, follow written instructions, process orders, handle monetary transactions accurately, and use a computer keyboard or touchscreen. The work involves standing for most tasks and may include lifting and stocking deliveries, carrying supplies and food products, moving trays, and reaching, bending, crouching, or occasionally climbing stairs or a ladder. The posting also describes additional duties and requirements for team members in driver or store management positions: delivering orders by car to customers, distributing flyers and door hangers, navigating to addresses, and carrying products between the store, vehicle, and customer locations. Drivers may encounter adverse weather, drive at night, and climb multiple flights of stairs. These additional duties are not stated as applying to every customer service representative.

Requirements

Ability to understand and give correct written instructions.
Ability to communicate verbally with customers and coworkers in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing for most tasks and lifting deliveries weighing up to 50 pounds.
For delivery duties: valid driver's license with a safe driving record meeting company standards; access to an insured vehicle that can be used for delivery; navigational skills to read a map and locate addresses; and ability to navigate adverse terrain, including multi-story buildings, while carrying products.

Responsibilities

Operate store equipment.
Stock ingredients from the delivery area to storage areas, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers in person and by telephone to process orders.
Make correct monetary change.
For team members in driver or store management positions: deliver products to customers, distribute flyers and door hangers, and navigate delivery locations.