Customer Service Representative (Scheduler)

American Home Contractors

9d•Onsite

About The Position

Do you thrive in a fast-paced environment, helping people, and staying one step ahead? American Home Contractors is on the hunt for a Customer Service Representative to join our growing, high-performing team. If you're organized, tech-savvy, and love being the go-to person, this could be your next big move. Schedule: Monday–Friday, 8 hour shift plus a 30-minute meal and rest break. Occasional Saturdays from 9:00 AM to 12:00 PM (rotation estimate is every fifth or sixth Saturday). This is a full-time, in-office position. No remote work, this is an in-office postiion based in the Fulton, Maryland office.

Requirements

You’re reliable and punctual. Full stop. If you can't show up on time consistently, this won't be the right fit.
You’re proactive and focused. This is a high-output role. It’s not a place for multitasking on your phone or watching background distractions.
You thrive under pressure. You can juggle tasks and keep your cool in a fast-paced setting.
You love tech. You’re confident using systems like CRMs, scheduling tools, and communication platforms.
You’re detail-obsessed. Accuracy is a must in this role.
You’ve got people skills. Whether it's on the phone, over text, or in person, you make people feel heard and taken care of.

Nice To Haves

Experience in appointment setting or a similar call-heavy role
Familiarity with Zoho or similar CRM platforms
You get a genuine kick out of exceeding expectations

Responsibilities

Handle a high volume of inbound calls, answer questions confidently, and schedule appointments with accuracy and care.
Each CSR is expected to complete 150+ outbound calls per day once fully trained, no cold calling here, ever. These are warm calls to customers who’ve already contacted us.
Use our Podium dashboard to communicate with customers quickly and professionally.
Update our CRM (Zoho) with precise notes and status changes. Mistakes here cause real issues.
You’ll interact with nearly every department, acting as the glue between customers and the rest of the company.