Customer Service Representative - Patient Financial Services - Full-time
DCMC•Sturgeon Bay, WI
About The Position
The Customer Service Representative assists patients in meeting their financial obligations with DCMC. The role completes follow-up activity for accounts with an insurance balance, calls patients to collect self-pay balances, and assists incoming callers with questions about their accounts.
Requirements
- One year of related experience required.
- Certified Application Counselor credential required within one year of employment.
- Excellent customer service skills.
- Strong communication skills.
- Ability to analyze issues and solve them creatively.
- Ability to handle multiple priorities.
Nice To Haves
- Associate degree or bachelor’s degree preferred.
- Two years of healthcare experience preferred.
- Epic experience preferred.
Responsibilities
- Complete follow-up activity for accounts with an insurance balance.
- Call patients to collect self-pay balances.
- Assist incoming callers regarding their accounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
