Customer Service Representative
About The Position
Join DxTx Pain & Spine, a physician-aligned healthcare organization, where you'll help patients take the first step toward improving their quality of life. In this role, you'll assist prospective patients with scheduling, answer questions about treatment options, and provide exceptional service, all while working remotely with a supportive, collaborative team. DxTx Pain & Spine partners with independent, award-winning physicians across the country to strengthen pain and spine practices through operational, clinical, and administrative support. Our physician-aligned model preserves clinical autonomy while providing the resources practices need to deliver exceptional patient care. Together, we're committed to innovative, patient-centered treatment focused on improving quality of life through non-surgical and minimally invasive care whenever possible.
Requirements
- High school diploma or GED required.
- Strong verbal, written, and interpersonal communication skills required.
- Excellent customer service and problem-solving abilities required.
- Proficiency with Microsoft Office or similar computer applications required.
- Strong organizational skills and attention to detail required.
- Ability to quickly learn new software and technology required.
- Knowledge of patient confidentiality and professional workplace standards.
Nice To Haves
- At least one (1) year of customer service experience in a phone-based or face-to-face environment preferred.
- Previous healthcare and/or contact center experience preferred.
- Familiarity with medical terminology preferred.
Responsibilities
- Answer inbound calls from prospective patients and assess their scheduling needs.
- Educate patients on available treatment options and services.
- Register and schedule new patient appointments.
- Send required patient information prior to initial visits.
- Make outbound calls to individuals who have requested additional information or scheduling.
- Reschedule, cancel, and confirm appointments as needed.
- Deliver timely, professional, and compassionate customer service.
- Help support marketing initiatives by providing feedback and assisting with lead tracking.
- Follow company policies, procedures, and confidentiality requirements.
- Perform additional duties as assigned.
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA)
- Health Management Tools
- Accident Insurance
- Life & AD&D Insurance
- Short & Long-Term Disability Insurance
- 401(k) Retirement Plan
- Remote Work Stipend
- Travel Reimbursement
- Continuing Education Reimbursement
- DailyPay On-Demand Pay Access
- Paid Time Off (PTO)
- Company Paid Holidays
- Parental Leave
- Bonusly Employee Recognition Program
- LifeMart Employee Discount Program
- Emergency Travel Assistance
- Identity Theft Protection Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
