North Branch - CSR Office

Foster Blue Water Oil • North Branch, MI

2d • Onsite

About The Position

Foster Blue Water Oil is seeking a focused, bright, and industrious Customer Service Representative for its North Branch Bulk office. The position is described as optional for full-time. The role handles customer service and office duties, including calls, counter assistance, order processing, payment posting, deposit reconciliation, and document management. The position may also involve filling cylinders, for which reimbursement is provided for every tank filled, and other duties assigned by the Director or Office Manager.

Requirements

• Moderate data-entry and computer skills are required.
• Effective communication skills.
• Friendly, organized, and professional demeanor.

Nice To Haves

• Two years of customer service experience preferred.

Responsibilities

• Professionally handle customer calls regarding enrollments, cancellations, issue resolution, and complaints.
• Assist customers at the counter.
• Fill cylinders; reimbursement is provided for every tank filled.
• Process customer orders.
• Post payments daily in the computer system.
• Reconcile daily deposits.
• File and scan documents.
• Greet visitors, including customers and USPS, FedEx, and UPS personnel.
• Perform other duties as assigned by the Director or Office Manager.

Benefits

• Pay determined by experience and market competition.
• Employee discounts for oil and propane.
• 401(k)/profit-sharing plan, including employer match, with access to a team of investment professionals.
• Vacation, sick ESTA, paid holidays, and overtime.
• Medical, dental, and vision coverage plans.
• Life insurance.
• Christmas Club, including employer match, and other company perks and incentives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed