Customer Service Rep (01423) - 2400 Brownsboro rd
About The Position
Join the team at the Louisville, United States location at 2400 Brownsboro rd as a Customer Service Representative. This role handles customer interactions with professionalism and care while working collaboratively with the team to support daily operations. The position involves answering calls and taking orders, processing transactions, delivering customer service, preparing tasks according to company standards, maintaining a clean work environment, and assisting with operational and cleaning tasks. The role requires multitasking in a fast-paced environment, supporting colleagues during peak periods, and remaining solution-focused when resolving problems.
Requirements
- Strong communication skills, including clear articulation and active listening.
- Friendly, positive attitude with empathy and patience when interacting with diverse customers.
- Ability to work efficiently and follow directions in a fast-paced environment.
- Basic math skills for cash handling and order processing.
- Collaborative team-oriented approach and willingness to support colleagues.
- Customer-focused mindset and commitment to excellent service.
- Strong multitasking, prioritization, and organizational skills.
- Reliability, punctuality, dependability, and a strong work ethic.
- Flexibility to work weekends, holidays, and various shifts as business needs require.
- Ability to stand for extended periods and regularly lift up to 25 lbs.
- Problem-solving skills and ability to remain composed under pressure.
- Adaptability to changing priorities and willingness to take on new responsibilities.
Nice To Haves
- Previous customer service experience is preferred but not required.
Responsibilities
- Answer incoming phone calls and take customer orders accurately and efficiently.
- Process cash and credit card transactions accurately.
- Listen to customer needs, address concerns empathetically, and resolve issues promptly.
- Prepare and execute tasks according to company standards while maintaining quality and consistency.
- Maintain a clean and organized work environment.
- Collaborate with team members during peak periods and support colleagues as needed.
- Multitask and prioritize responsibilities in a fast-paced environment.
- Handle and lift items weighing up to 25 lbs.
- Assist with operational and cleaning tasks.
- Solve problems and remain calm under pressure.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
