Customer Service Representative | WFH Entry-Level

Globe Life AIL - Lisa Russel • Raleigh, NC

2d • Remote

About The Position

AO, a proud member of the Globe Life family, is hiring Remote Customer Service Representatives / Client Benefits Specialists to help working families understand and access life, accident, and supplemental health insurance benefits. Since 2020, we've operated in a fully remote environment, allowing our team to work from home while building rewarding careers supported by comprehensive training and ongoing mentorship. No previous insurance experience is required. We provide the training and support you need to succeed.

Requirements

• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude with a willingness to learn.
• Self-motivated and dependable.
• Comfortable working independently in a remote environment.
• Basic computer proficiency and reliable high-speed internet.

Nice To Haves

• Customer service, retail, healthcare, hospitality, banking, education, military, or sales experience is helpful—but not required.

Responsibilities

• Meet virtually with clients using Zoom.
• Build relationships by understanding each client's needs.
• Explain life, accident, and supplemental health insurance benefit options.
• Guide clients through the enrollment process.
• Respond to client questions and provide outstanding customer service.
• Maintain accurate client records and documentation.
• Participate in ongoing virtual training and professional development.

Benefits

• Health Insurance Reimbursement (after qualification period)
• Company-Paid Life Insurance
• Residual Income Opportunities
• Career Advancement
• Leadership Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed