Customer Service Representative - Barron, WI
About The Position
Hormel Foods is hiring a Customer Service Representative for its corporate office in Barron, Wisconsin. The role processes organizational, sales, and customer requests and data entry, handles customer orders and order changes, provides delivery instructions, and coordinates with customers and internal teams to ensure accurate and timely service. More complex or unresolved issues are escalated to the Lead Customer Service Representative. The position reports to the Supervisor Order Processing. Relocation is not eligible for this role. The job requires working eight hours each day, Monday through Friday, with unplanned overtime potentially in addition to those hours. The employee and supervision will determine the actual start time. The base hiring pay range is $18.00–$25.25, with the actual rate dependent on job-related knowledge, skills, experience, and geographic market location.
Requirements
- Customer service experience.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to initiate appropriate action independently.
- Broad knowledge of Microsoft Office applications, with an emphasis on Excel.
- Demonstrated ability to execute detailed work independently and accurately.
- Demonstrated organizational skills and ability to prioritize work.
Nice To Haves
- One or more years of related experience.
- Broad knowledge of the customer base, such as US Foods, Albertson’s, or Publix.
- Knowledge of ORACLE and its processes.
- Experience with Mainframe Order Processing, TSO, or AS400.
Responsibilities
- Coordinate and process assigned organizational, sales, and customer requests and perform data entry; escalate more complex issues to the Lead Customer Service Representative.
- Enter customer orders into the mainframe, including orders submitted by phone or fax, transfer EDI orders to the mainframe, and accurately and promptly make order changes as directed by customers and sales.
- Provide delivery instructions to Corporate-based Truck Routing and Centralized Transportation areas and update master customer card information.
- Communicate and follow through daily with customers, sales, centralized transportation, and deployment personnel.
- Perform resale orders for product movement due to overages or refusals based on OS&D.
- Schedule delivery appointments by phone, email, or customer websites where applicable.
- Edit orders to ensure accuracy in price brackets, price lists, and contract applications; seek sales input to verify pricing when discrepancies are found.
- Work with internal and external customers to coordinate and troubleshoot issues across multiple areas, escalating issues that cannot be resolved to the lead.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Discretionary annual merit increases.
- Profit sharing.
- 401(k) with employer match.
- Stock purchase plan.
- Earned paid time off.
- Free two-year community or technical college tuition for employees’ children.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
