Customer Service Representative - Overnights

Uline • Kenosha, WI

4d • Onsite

About The Position

Uline is hiring an overnight Customer Service Representative at its Kenosha branch. The role focuses on building customer relationships, providing solutions, and delivering customer service. The company provides hands-on training, ongoing support, and the tools needed to develop product knowledge and succeed in the role. This is a full-time, on-site position with 4-day or 5-day schedules available; schedules include weekends. Pay is $29 to $34 per hour, including a $4 shift differential.

Requirements

• High school diploma or equivalent.
• Excellent problem-solving, listening, and communication skills.

Nice To Haves

• Bachelor's degree preferred.
• Prior customer service experience is a plus; training is provided for eager learners.

Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using company technology.
• Answer customer questions about products, pricing, and shipping.
• Build business relationships with customers over phone, email, and chat.
• Understand customer needs and recommend appropriate Uline solutions.
• Help customers navigate Uline's website and online ordering.

Benefits

• Complete health insurance coverage.
• 401(k) with 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Employee café with affordable daily meal options from local restaurants.
• On-site fitness center and walking paths.
• Best-in-class, clean, modern facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED