About The Position

Leaders Furniture is hiring a part-time Customer Service Representative for its Solutions Center. The role focuses on helping customers after they receive their purchases, communicating in a helpful, thankful, and meaningful way to resolve their needs. The representative works from an organized dashboard and collaborates with teammates in a calm, open, and supportive environment. The role coordinates with showrooms, the distribution center, the repair team, and vendors. The department operates Monday through Friday from 8 a.m. to 5 p.m.; the schedule is flexible and does not include evenings or weekends.

Requirements

  • Warm, positive attitude and genuine interest in helping people as part of a team.
  • Strong verbal and written communication skills.
  • Ability to complete tasks daily.
  • Willingness to learn and find efficient solutions.
  • Honesty and reliability.
  • Desire to win, with humility to own mistakes and try again.

Nice To Haves

  • Customer service or retail experience.

Responsibilities

  • Communicate helpfully, thankfully, and meaningfully to resolve customer needs after purchase.
  • Coordinate with showrooms, the distribution center, the repair team, and vendors.
  • Work through the organized dashboard each day to keep tasks clear, efficient, and under control.

Benefits

  • Flexible part-time schedule with no evenings or weekends.
  • 401(k) with up to 30% annual discretionary company match.
  • Employee discounts.
  • Friendly, supportive team environment.
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