Customer Service Representative - Solutions Center
About The Position
Leaders Furniture is a family-owned Florida manufacturer and retailer of outdoor furniture. The Customer Service Representative is part of the Solutions Center team and helps customers resolve needs after receiving their purchases. The role involves communicating with customers, coordinating with internal teams and vendors, and managing work through an organized dashboard in a calm, open, and supportive team environment. The department operates Monday through Friday, 8 a.m. to 5 p.m., with no weekend or evening work. Leaders Furniture describes its goal as providing a happy customer the first time and its daily mantra as “Leave it better for the next person.”
Requirements
- Warm, positive attitude and genuine interest in helping people as part of a team.
- Strong verbal and written communication skills.
- Willingness to learn and find efficient solutions.
- Honesty and reliability.
- Desire to succeed and humility to own mistakes and try again.
Nice To Haves
- Customer service or retail experience.
Responsibilities
- Deliver helpful, thankful, and meaningful communication that resolves customer needs after they receive their purchase.
- Coordinate with showrooms, the distribution center, the repair team, and vendors.
- Work from the organized dashboard each day to keep work clear, efficient, and under control.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Paid time off after 90 days
- 401(k) with up to 30% annual discretionary company match
- Employee discounts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
