Contact Center Customer Service Representative (Part-Time)

MCI Careers • Savannah, GA

1d • $13 - $16 • Onsite

About The Position

MCI is hiring a part-time Customer Service Representative to provide professional, customer-focused support and help deliver smooth experiences for clients. The role involves responding to customer inquiries, resolving issues, and representing client brands with care. Applicants must complete the company careers-page application, including screening questions and a brief pre-employment test.

The position operates in a professional office environment. Employees are largely sedentary and sit or stand for long periods while using a computer and telephone headset. They regularly operate a computer and office equipment and may occasionally move around the office or handle objects weighing up to 40 pounds. Employment is contingent on applicable background or security investigation and drug-screening results.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• At least 1 year of customer service experience; contact center experience is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluency in English and Spanish.
• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation, which may include fingerprinting.
• Must be willing to submit to drug screening; this does not apply in Canada.

Nice To Haves

• Contact center experience.

Responsibilities

• Handle inbound customer calls, emails, or chats.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate them when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED