Contact Center Representative (Part-Time)

MCI Careers • Savannah, GA

1d • $13 - $16 • Onsite

About The Position

MCI is seeking a professional, customer-focused Contact Center Representative to handle customer calls, respond to inquiries, and support a positive customer experience in a fast-paced environment. The role involves inbound and outbound calls and requires problem-solving and adherence to company procedures and compliance standards. Applicants must complete the full application on the company careers page, including screening questions and a brief pre-employment test.

The position operates in a professional office environment. Employees are largely sedentary and sit or stand for extended periods while using a computer and telephone headset. They regularly operate a computer and office equipment and may occasionally move around the office or handle objects weighing up to 40 pounds. Employment is contingent on applicable background/security investigation and drug-screening results. Candidates must be authorized to work in the country where the job is based.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent.
• At least 1 year of experience in a contact center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency using computers and CRM systems.
• Must be authorized to work in the country where the job is based.
• Must be willing to undergo an applicable Level II background and/or security investigation, which may include fingerprinting.
• Must be willing to submit to drug screening, except in Canada.

Nice To Haves

• Fluency in English and Spanish.

Responsibilities

• Answer incoming calls and respond to customer inquiries courteously and efficiently.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and escalate complex cases to supervisors when necessary.
• Document customer interactions in the CRM system.
• Meet or exceed performance metrics for call quality, handle time, and customer satisfaction.
• Follow communication scripts and company procedures and compliance standards.
• Participate in ongoing training and coaching to improve service delivery.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED