Contact Center Representative (Part-Time)

MCI Careers • Las Cruces, NM

1d • $13 - $15 • Onsite

About The Position

MCI is seeking a professional, customer-focused Contact Center Representative to handle inbound and outbound calls, respond to customer inquiries, and support a positive customer experience in a fast-paced environment. Applicants must complete the company’s full careers-page application, including screening questions and a brief pre-employment test.

The role operates in a professional office environment. Work is largely sedentary and involves extended periods of sitting or standing while using a computer and telephone headset. Employees regularly operate a computer and office equipment, including a phone, copier, and printer, and may occasionally move around the office or handle objects weighing up to 40 pounds. Employment is contingent on meeting applicable work-authorization, background/security investigation, and drug-screening requirements.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• At least 1 year of experience in a contact center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency using computers and CRM systems.
• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation, including fingerprinting if required; job offers are contingent on results.
• Must be willing to submit to drug screening; job offers are contingent on results (not applicable in Canada).

Nice To Haves

• Fluency in English and Spanish.

Responsibilities

• Answer incoming calls and respond to customer inquiries courteously and efficiently.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and escalate complex cases to supervisors when necessary.
• Document customer interactions in the CRM system.
• Meet or exceed performance metrics for call quality, handle time, and customer satisfaction.
• Follow communication scripts, company procedures, and compliance standards.
• Participate in ongoing training and coaching to improve service delivery.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED