Contact Center Customer Service Representative (Part-Time)

MCI Careers • Las Cruces, NM

1d • $13 - $15 • Onsite

About The Position

MCI is hiring a part-time Customer Service Representative in Las Cruces, New Mexico. The role supports customer experience for MCI clients and brands by responding to customer inquiries, resolving issues, and providing professional service. Applicants must complete the full application on the company careers page, including screening questions and a brief pre-employment test. Employment is contingent on applicable background or security investigation and drug screening results. Candidates must be authorized to work in the country where the job is based.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent.
• At least 1 year of customer service experience; contact center experience is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluency in English and Spanish.
• Must be authorized to work in the country where the job is based.
• Must be willing to undergo applicable background or security investigation, potentially including fingerprinting, and drug screening.

Nice To Haves

• Contact center customer service experience.

Responsibilities

• Handle inbound customer calls, emails, or chats.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED