Customer Service Representative (Bilingual Spanish/English)

SENTINEL GROUP LLC • Pueblo, CO

10h

About The Position

This role involves delivering professional customer support to the bilingual community via telephone, email, and mail. Responsibilities include answering inbound/outbound calls, clarifying customer needs, researching issues, resolving complaints, performing data entry, mail processing, reporting, and database updates. The representative will also troubleshoot issues, escalate complex matters, maintain thorough knowledge of products, services, and policies, and import order files and update the website as directed.

Requirements

• Minimum 1 year customer service/call center experience.
• High School Diploma or equivalent.
• Fluency in English and Spanish (spoken and written).
• Excellent communication and Microsoft Office skills (especially Excel).
• Strong attention to detail and ability to multitask.

Responsibilities

• Deliver professional customer support via telephone, email, and mail to the bilingual community.
• Answer inbound/outbound calls, clarify needs, research issues, and resolve complaints.
• Perform data entry, mail processing, reporting, and database updates.
• Troubleshoot issues and escalate complex matters as needed.
• Maintain thorough knowledge of products, services, and policies.
• Import order files and update website as directed by supervisors.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED