Bilingual English / Spanish Customer Service Representative

UnitedHealth Group•Tampa, FL

6h•$18 - $32•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. When it comes to getting ahead and you have the will to win, we'll call it great career potential! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast-growing environment. UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding. In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career. Our Customer Service Representatives play a vital role in UMR's success by supporting members and providers while delivering exceptional service experiences. As a key point of contact, you'll help answer questions, navigate complex situations, build trust, and create positive outcomes. No two days are the same, and every interaction is an opportunity to make a meaningful impact. Through comprehensive training, ongoing support, and continuous learning opportunities, you'll gain valuable healthcare industry knowledge and develop skills that can support long-term career growth. Whether your focus is supporting providers, assisting members, researching complex issues, or developing new skills in healthcare operations, you'll be part of a team that values collaboration, innovation, and service excellence. If you're passionate about helping others, enjoy solving problems, and thrive in a fast-paced environment, this is an exciting opportunity to launch or grow your career with a company committed to helping people live healthier lives.

Requirements

High School Diploma / GED
Must be 18 years of age or older
1+ years of customer service experience in an office OR professional setting
Bilingual Fluency in English and Spanish
Experience using computers as primary work tool
This position will receive calls up to 50-70 calls daily and requires full attention to work duties. Employees in this role must ensure they will have uninterrupted work time while they are on shift (outside of normally scheduled breaks and lunch)
Capability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 8:00pm CST, Monday - Friday

Nice To Haves

Experience in a healthcare, insurance, medical, or dental environment
Customer service call center experience
Experience researching or processing healthcare claims
Familiarity with medical and/or dental terminology, claims processing, coding, benefit plans, and health plan documents
Experience navigating multiple systems while assisting customers

Responsibilities

Serve as a trusted resource by providing exceptional service and support to members and/or providers
Answer incoming inquiries and determine the appropriate assistance needed
Listen actively, ask thoughtful questions, and accurately document information in multiple systems
Research and resolve questions, concerns, and issues through real-time problem-solving and follow-up
Navigate multiple applications and resources to gather information and resolve inquiries efficiently
Communicate complex information in a clear, simple, and easy-to-understand manner
Collaborate with teammates and business partners to deliver effective solutions and positive outcomes
Meet established goals related to quality, productivity, customer satisfaction, accuracy, and attendance
Continuously learn and apply new skills, processes, and industry knowledge to support success