Bilingual Customer Service Representative - Spanish/English
About The Position
Join Select Medical as a Bilingual Customer Service Representative, where you’ll support patients and healthcare providers in a professional, compassionate environment. This is a full-time, on-site role with no weekend hours and plenty of room for growth in the healthcare industry. As a Bilingual Customer Service Representative, you will answer calls and emails, process payments, and respond to inquiries. You will help patients understand insurance claims, balances, and account details. You will also document all communications and update internal billing systems, distribute mail, follow procedures, and provide departmental support. Additionally, you will follow HIPAA regulations and internal policies to protect sensitive information.
Requirements
- Fluent in Spanish and English (speaking, reading, and writing)
- Excellent communication and customer service skills
- Comfortable working in a fast-paced, office-based environment
- Familiarity with Windows-based computer systems
- High School Diploma or GED
Nice To Haves
- 1+ year of customer service, medical office, or call center experience
- Experience with medical billing, insurance, or front desk operations
- Familiarity with Windows-based computer systems
Responsibilities
- Support Patients & Providers – Answer calls and emails, process payments, and respond to inquiries
- Resolve Billing Questions – Help patients understand insurance claims, balances, and account details
- Keep Accurate Records – Document all communications and update internal billing systems
- Assist Internal Teams – Distribute mail, follow procedures, and provide departmental support
- Ensure Compliance – Follow HIPAA regulations and internal policies to protect sensitive information
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with company match
- PTO & Extended Illness Days (EID)
- Life Insurance & Prescription Coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
