Customer Service Representative - Bilingual (English/Spanish)
About The Position
Apoyo Financiero, Inc. is hiring bilingual talent for our Merced branch. This opportunity is ideal for bilingual candidates with experience in sales, customer service, call center, collections, retail, cashier, or direct customer-facing roles. Previous financial services experience is not required. At Apoyo Financiero, we provide complete training in the credit cycle, financial education, and responsible credit history management. We are looking for individuals who want to do more than sales or customer service. We are looking for people who want to grow and become Financial Credit Specialists. Through your work, you will help our community cover financial needs, reach important goals, fulfill dreams, and learn how to make better financial decisions to protect and build their credit history. Our commitment goes beyond offering financial products. We are here to guide, educate, and support our community with respect, responsibility, and empathy. At Apoyo Financiero, we provide the training and continuous development you need to build a stable career in the financial services industry. We are seeking success-driven customer service team players. If you have a passion for financial and lending services and working with the public, we will provide the training needed for your professional growth in the lending industry. Our goals are achievable, and we’ll give you all of the training required to succeed. We work hard but have fun, so if you're resilient, a self-starter, and able to build rapport, we'd love to hear from you.
Requirements
- Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
- Service-oriented and able to resolve customer concerns professionally.
- Strong phone presence; comfortable with high call volume.
- Bilingual (English/Spanish).
- Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm minimum).
- Self-motivated with a strong desire for professional growth.
- Open to ongoing coaching and committed to becoming an expert in consumer credit.
- High School diploma required.
- Must be able to maintain strict confidentiality of client information.
Nice To Haves
- Sales and collections experience preferred.
- College preferred.
Responsibilities
- Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
- Execute renewal campaigns, manage leads, and schedule appointments with clients.
- Use active listening to identify client needs and deliver effective solutions.
- Support log control, maintain office order, and perform general administrative tasks.
- Demonstrate reliable attendance and punctuality consistent with scheduled shifts.
- Foster teamwork.
Benefits
- Medical benefits.
- 401(k) Retirement plan.
- Paid holidays, vacation days, sick days, and bereavement (direct family).
- Training and leadership development.
- Inspiring career path with internal growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
