Customer Service Representative Specialty - Business Banking

PNC•Pittsburgh, PA

1d•$33,750 - $67,500•Remote

About The Position

The Customer Service Representative Specialty – Business Banking role is within PNC's Care Center organization and supports PNC business customers. The representative handles approximately 50–60 inbound calls daily, providing first-call resolution for client concerns, technology support, and general inquiries about business or consumer accounts. Supported products include deposits, lending, and credit cards. PNC notes that successful candidates should have current PNC Care Center experience. The position performs specialized customer service for a complex suite of products and services, a sophisticated client base, and/or advanced processes or tools. It focuses on resolving customer problems across service channels and delivering the CARES model to customers and service partners. The role may be eligible for remote work in select geographic locations with PNC approval. Approved remote work must be conducted in a quiet, secure, confidential home workspace, and occasional office participation may be required based on business needs. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Current PNC Care Center experience is identified as important for successful candidates.
Ability to provide customer service and product support for business and consumer accounts, including deposit, lending, and credit card products.
For approved virtual work, provide a dedicated, confidential workspace with a closable door.
For approved virtual work, provide wired cable or fiber internet with at least 20 Mbps download and upload speeds; wireless internet is not supported. Specified unsupported connection types include DSL, satellite, dial-up, cellular, microwave, and Broadband Powerline (BPL).

Nice To Haves

Accountability
Continual improvement process
Customer interactions
Customer service
Decision making
Relationship building
Results-oriented approach
Technical support

Responsibilities

Handle approximately 50–60 inbound calls per day from business customers.
Provide first-call resolution for client concerns, technology support, and general account inquiries.
Support deposit, lending, and credit card products.
Receive, investigate, and respond to customer inquiries about products, services, and issues through available service channels.
Resolve customer service inquiries and issues, recommend appropriate solutions, and address complex or recurring issues.
Maintain customer satisfaction consistent with PNC's core values and demonstrate commitment to quality.
Document customer interactions and complete service requests to minimize customer effort or additional action.
Deliver the CARES model to customers and service partners.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, subject to applicable law
15 to 25 vacation days each year, depending on career level and years of service