Customer Service Representative - 10 am - 7 pm CST OR 11 am - 8 pm CST

CPSI

5d•Remote

About The Position

The Customer Service Representative is a fully remote role providing TruBridge Contact Center support to clients’ Early Out Service patients. The representative works one of two Monday–Friday shifts: 10 a.m.–7 p.m. CST or 11 a.m.–8 p.m. CST. The role supports patients with medical billing questions, financial assistance programs, payment plans, and payment processing. It also involves meeting call production and quality standards, protecting confidential customer information, handling documentation, and collaborating with the team while maintaining professional customer service.

Requirements

Must be available to work either 10 a.m.–7 p.m. CST or 11 a.m.–8 p.m. CST, Monday through Friday.
High-speed home internet that is not cell-based.
Ability to test home internet speed to ensure adequate bandwidth.
Excellent written and oral communication and interpersonal skills.
Strong organizational, multitasking, and time-management skills.
Detail-oriented, with the ability to follow through on issues to resolution.
Ability to work independently and as a team member.
High school diploma or an equivalent combination of education and relevant experience.

Nice To Haves

One or more years providing customer service support over the phone in a remote setting.

Responsibilities

Consistently meet production standards for inbound and outbound calls.
Consistently meet quality assurance standards.
Provide quality customer service by following company policies and procedures, as well as procedures specific to each customer.
Maintain job knowledge by participating in company education opportunities and developing proficient knowledge of services and information systems.
Protect customer information and keep it confidential.
Process miscellaneous paperwork and documentation.
Communicate effectively with callers to resolve accounts, including assisting with medical billing questions, financial assistance programs, payment plans, and payment processing.
Schedule callbacks as needed.
Work collaboratively as a team member.
Assist with additional tasks as assigned by a supervisor or call center management.