Customer Service Representative - 10:30am-7:00pm CST

StatLab•McKinney, TX

About The Position

The Customer Service Representative enters daily sales orders, sets up new clients, handles exception calls, and supports sales representatives. The role establishes and maintains customer standing orders, including holds, releases, and additions, and processes exceptions through the Case module. Depending on the exception, the representative may create credit memos, file freight claims, issue call tags, follow defective-product procedures, or arrange reshipments. The role also processes freight claims and disputes, pursues payment from carriers, and files claim paperwork. The representative is expected to provide excellent customer service, demonstrate teamwork, manage work-related stress and deadlines, follow company values and policies, and comply with OSHA and other safety guidelines. The role includes attending scheduled meetings and accurately clocking in and out for work and lunch. The stated starting pay is $17.45. The schedule indicated in the title is 10:30 a.m.–7:00 p.m. CST.

Requirements

Meet the stated sales-order accuracy metric of no more than two errors per month.
Meet the stated timekeeping accuracy metric of no more than one clock-in/clock-out error per month.
Attend scheduled meetings, missing no more than 10% annually.
Follow OSHA, safety, and other company policies and procedures.
Demonstrate customer service, teamwork, and the ability to manage work-related stress and deadlines.

Responsibilities

Enter sales orders daily while meeting the stated limit of no more than two errors per month.
Set up new clients as needed.
Handle exception calls as needed.
Provide support for sales representatives as needed.
Set up initial standing orders for customers as needed.
Maintain standing orders, including holds, releases, and additions.
Process exceptions in the Case module as needed.
Create credit memos, file freight claims, issue call tags, follow defective-product procedures, and arrange reshipments as required for exceptions.
Process freight claims as needed.
Process disputes and pursue payment from carriers.
File freight claim paperwork.
Perform in a manner consistent with company Core Values and Purpose.
Attend scheduled meetings, missing no more than 10% annually.
Clock in and out for work and lunch with no more than one error per month.
Provide excellent customer service.
Follow OSHA and other safety guidelines and company safety standards.
Actively demonstrate teamwork.
Manage job-related stress, including meeting deadlines.
Follow company policies and procedures, with no verbal or written warnings during the evaluation period.