Customer Service Representative (Austin, TX)

Callaway Golf • Austin, TX

4d • Hybrid

About The Position

Callaway Golf Company is a premium golf equipment, gear, and apparel company whose brands include Callaway Golf, Odyssey, TravisMathew, and OGIO. The company designs, manufactures, and sells golf clubs, golf balls, apparel, bags, and accessories, with a mission to create superior and distinctive products through innovation and premium craftsmanship.

The Customer Service Representative manages inbound customer service calls for the e-commerce CGI business channels, including CallawayGolf.com, CallawayGolfPreowned.com, OdysseyGolf.com, CallawayGolfVIP.com, and CallawayGolfGiftCard.com. The role also handles operational order queues and consumer email for those channels. The position follows a flexible hybrid schedule that includes evenings and weekends as assigned.

Work is performed at a designated professional office workstation and involves extensive use of office equipment and business-related software. Callaway describes its workplace as committed to inclusion, belonging, and supporting associates in bringing their authentic selves to work.

Requirements

• Bachelor’s degree or equivalent.
• At least 2 years of sales or customer service call center experience.
• Extensive knowledge of the golf industry.
• Call center or telemarketing background.
• Excellent verbal and written communication skills.
• Advanced digital navigation skills.
• Strong analytical, critical-thinking, and creative problem-solving skills.
• Ability to build consensus through effective communication and positive team relationships.
• In-depth golf industry knowledge, including products, trends, and customer preferences.

Responsibilities

• Answer incoming customer service calls.
• Assist consumers using product knowledge and technical insight.
• Manage operational queues through email responses, callbacks, and inventory updates.
• Help establish and maintain a strong customer service culture and an environment that supports teamwork.
• Develop and maintain positive, effective working relationships with peers and cross-functional teams.
• Demonstrate integrity, customer experience, leadership, strategic agility, and other core competencies essential to business success.
• Understand the Callaway Golf Pre-Owned, SHOP, Spree, Gift Card, Proline Pre-Owned, and VIP business channels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level