Customer Service Representative - Fit 'N' Furry
About The Position
Customer Service Representatives at Fit 'N' Furry are animal lovers who provide welcoming, high-quality service to human and pet guests. As the first point of contact, representatives build relationships with guests and support the daily operation of the pet care facility. The company is employee-owned and operated, has been in business for 30 years, and operates more than 80 locations in 26 states, offering opportunities for growth. This is a part-time, entry-level position in Petaluma, California. The role is classified as a day shift, though candidates must be able to work evenings, weekends, and holidays. The hourly pay range is $18 to $20; actual compensation may vary based on experience, qualifications, availability, location, and business needs. The position may be eligible for incentives and overtime opportunities where applicable.
Requirements
- High school graduate or equivalent.
- At least 1 year of professional animal experience.
- Love of animals.
- Professional manner at all times.
- Ability to work evenings, weekends, and holidays.
- Ability to lift and carry 40 pounds or more.
- Ability to stand and walk for eight hours a day.
- Ability to work in a fast-paced environment and use a computer system.
- Ability to handle dogs on leashes and work around disinfectant and sanitation chemicals, animal dander, and animal excretions.
- Ability to correctly identify animal body language and behavior and follow safe handling procedures.
Responsibilities
- Manage main lobby operations, including guest check-ins and check-outs, visits, tours, and general questions.
- Answer and handle calls professionally.
- Schedule services and take reservations over the phone.
- Maintain files and perform data entry.
- Welcome human and pet guests and provide excellent customer service during pet check-in and check-out.
- Identify animal body language and behavior and follow safe handling procedures.
- Escort pets to and from their rooms.
- Maintain facility cleanliness.
- Communicate with management and team members.
- Perform duties both independently and as part of a team.
Benefits
- Health, dental, vision, and life insurance.
- Short-term and long-term disability insurance.
- 401(k) with company matching.
- Employee Stock Ownership Plan (ESOP), 100% company paid.
- Paid vacation.
- Pet supply and service discounts.
- Potential incentives and overtime opportunities, where applicable.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
