Customer Service Representative (02804) - 2504 N Water St
About The Position
We are seeking a dedicated Customer Service Representative to join the team at the Decatur location. The representative is the face of the company, ensuring exceptional customer experiences through efficient and professional service. The role involves answering inquiries, processing customer orders, resolving complaints, maintaining customer records, and collaborating with colleagues to support consistent operations and service quality. The representative also participates in team meetings and training, maintains an organized work environment, and escalates complex issues when necessary.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in data entry and basic computer operations.
- Ability to multitask effectively in a fast-paced environment.
- Basic math skills for processing transactions and handling monetary exchanges.
- Strong interpersonal skills and ability to work collaboratively in a team.
- Customer-focused mindset and commitment to providing exceptional service.
- Flexibility to work various shifts as needed.
- Ability to remain calm and professional under pressure.
- Willingness to learn and adapt to new technologies and procedures.
- Physical ability to stand for extended periods and navigate the work area.
Nice To Haves
- Previous customer service experience.
Responsibilities
- Respond to customer inquiries by phone, email, and in person, providing accurate information and resolving issues promptly.
- Process customer orders accurately and in a timely manner.
- Handle customer complaints with empathy and professionalism and work toward satisfactory resolutions.
- Maintain up-to-date knowledge of products, services, and company policies.
- Collaborate with team members to support smooth operations and consistent customer service.
- Enter and update customer information in database systems.
- Help maintain a clean and organized work environment.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Identify and escalate complex issues to appropriate departments or management when necessary.
- Meet or exceed established performance metrics and quality standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
