Customer Service Rep(02844) - 2922 N Main St

Domino's Franchise•Rockford, IL

1d•Onsite

About The Position

The Customer Service Representative answers customer calls, processes orders, and prepares pizzas while providing friendly, personable service. The role includes operating store equipment, stocking ingredients and supplies, preparing products, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position offers flexible hours and may be part-time or full-time; team members may have opportunities to advance into management.

Requirements

Must be at least 16 years old.
Ability to understand and provide correct written instructions.
Ability to communicate verbally with customers and coworkers in person and by telephone.
Ability to perform basic arithmetic accurately and quickly and make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Ability to enter orders using a computer keyboard or touch screen.
Eye-hand coordination and the ability to make rapid, precise movements.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the stated physical tasks, including standing, walking, lifting, carrying, pushing or pulling trays, occasional climbing, bending, crouching, reaching, and frequent hand use.
Ability to work around hot surfaces and tools, moving mechanical parts, sharp edges, food odors, cornmeal dust, cramped spaces, and changing temperatures.
Ability to talk and hear on the telephone, use near- and mid-range vision, judge depth, and differentiate between hot and cold surfaces.

Responsibilities

Answer and process telephone and in-person customer orders.
Prepare pizzas and other products.
Operate store equipment.
Stock ingredients and supplies from delivery areas into storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Unload and move deliveries, including lifting and stacking cases of ingredients and supplies.
Perform other store tasks such as stocking, cleaning, and occasional maintenance.