Temporary Customer Service Representative Austin, TX

Cosentino • Austin, MO

3d • $20 - $21 • Onsite

About The Position

At Cosentino, we are looking for a Customer Service Representative located in Austin, TX, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of. This role involves delivering excellent customer service by acting as a key liaison between customers and the company, assisting with general inquiries regarding pricing, products, inventory availability, delivery schedules, order confirmations, invoicing, and collections.

Requirements

• 3+ years of experience in Customer Service.
• 2+ years of experience with invoicing and order entry.
• Computer literacy to a relatively high standard: Outlook, Excel, Word.
• Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
• Ability to multi-task and work in an extremely fast-paced environment.
• Exceptional customer-facing and interpersonal skills, both written and verbal.

Nice To Haves

• Customer Service experience in construction, manufacturing, distribution or related industry experience
• College degree
• Use of SAP, ERP or order system

Responsibilities

• Developing and maintaining customer relationships by handling different operative responsibilities.
• Processing, monitoring, and following up on customer purchasing orders.
• Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
• Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
• Creation of invoices and corrections, if necessary, as well as returns of material.
• Scheduling visits to the showroom, leading material views & reservation of specific material.
• Solving customer issues from order to delivery and maintaining customer account receivables.
• Providing customer support over the phone, face-to-face, and via email.
• Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force.
• Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
• Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
• Support the sales team by preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
• Other tasks upon request of the manager.
• Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

Benefits

• With an international mindset and presence in 80+ countries
• With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
• In which you will be able to grow your career and develop your leadership skills

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED