Temporary Customer Service Representative
About The Position
Our Customer Service department has temporary full and part-time openings for Customer Service Representatives. These are remote positions. Full and part-time temporary customer service representative openings available for employment through September 21, 2026. Candidates who succeed in this role typically possess a friendly and helpful attitude, are excellent multitaskers, tech-savvy, punctual, goal-oriented, have a global perspective, and a commitment to learning. They consistently maintain a friendly and helpful demeanor, prioritizing customer satisfaction with a smile, both in their voice and written communication. These employees enjoy interacting with people all day. They are proficient in typing and talking with customers simultaneously, ensuring efficient order processing and effective communication. They are well-versed in internet usage and online shopping, which is vital for assisting customers with web-related inquiries and concerns. They understand the importance of being on time for their shifts, recognizing that their timeliness impacts their co-workers and the overall team's efficiency. They thrive in a challenging environment, setting and meeting high standards for call quality, availability, and average call length. They embrace upselling as a necessary and important part of the role. They appreciate the opportunity to connect with customers from around the world, bringing a global perspective to their customer interactions. They eagerly participate in a paid, week-long training class, demonstrating a strong desire to continuously improve their skills in processing orders and handling customer inquiries.
Requirements
- Prior experience using eGain for customer service or case management
- Prior experience using AccuTerm for terminal emulation / order processing
- Strong communication and spelling skills
- Typing skills (minimum 30 words per minute)
- Basic PC skills and experience using the internet
- Reliable high-speed internet of at least 25 Mbps (hard-wired ethernet connection required)
- A private, quiet, distraction-free workspace
Nice To Haves
- Candidates who succeed in this role typically possess a friendly and helpful attitude.
- Excellent Multitasker — They are proficient in typing and talking with customers simultaneously, ensuring efficient order processing and effective communication.
- Tech-Savvy — They are well-versed in internet usage and online shopping, which is vital for assisting customers with web-related inquiries and concerns.
- Punctuality — They understand the importance of being on time for their shifts, recognizing that their timeliness impacts their co-workers and the overall team's efficiency.
- Goal-Oriented — They thrive in a challenging environment, setting and meeting high standards for call quality, availability, and average call length. They embrace upselling as a necessary and important part of the role.
- Global Perspective — They appreciate the opportunity to connect with customers from around the world, bringing a global perspective to their customer interactions.
- Commitment to Learning — They eagerly participate in a paid, week-long training class, demonstrating a strong desire to continuously improve their skills in processing orders and handling customer inquiries.
Responsibilities
- Process orders efficiently.
- Communicate effectively with customers.
- Assist customers with web-related inquiries and concerns.
- Upsell as a necessary and important part of the role.
- Handle customer inquiries.
- Process orders.
Benefits
- Computer and monitor will be supplied during on-site training
- Paid, week-long training class
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
