Customer Service Representative - Carrollton, TX

MYGRANT GLASS COMPANY INC•Carrollton, TX

3h•Onsite

About The Position

Mygrant Glass is seeking a dependable Customer Service Representative to provide outstanding support to customers and branch operations. This role involves being the first point of contact for both English- and Spanish-speaking clients, handling calls, processing orders and payments, and ensuring professional, accurate, and timely service. Responsibilities extend to assisting with returns, account management, and coordinating with the warehouse team for smooth operations. The Customer Service Representative will communicate clearly, problem-solve effectively, and deliver exceptional service.

Requirements

Professional demeanor with superior telephone and people skills.
Able to communicate clearly.
Must be organized and able to multi-task.
General knowledge of Microsoft products.
Ability to work collaboratively in a team environment.
Excellent at resolving customer conflict.
Willing to learn and follow directives.
Exhibit patience and attentiveness.
Exceptional time management skills with impeccable follow through.
Technologically proficient.

Nice To Haves

Bilingual (English/Spanish)
Type 30 wpm

Responsibilities

Enter customer orders for auto glass parts and process customer returns.
Process daily cash, credit cards, and check deposits with accurate data entry.
Assist with inventory - interacting with operation warehouse inventory control.
Interact with customers via telephone and in-person providing information and assistance.
Manage customer accounts with discretion and escalate customer concerns as needed.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
Keep records of customer interactions, process customer accounts and file documents.
Manage large amounts of incoming phone calls.
Develop working knowledge of the evolving products and services to better serve customers.