Customer Service Representative, Transportation

WeDriveU•Springfield, VA

About The Position

WeDriveU is seeking a Customer Service Representative (CSR) to support shuttle and tram transportation programs. The CSR reports to the Program Manager and Operations Manager and may receive guidance or direction from the client’s or headquarters’ Transportation Management Team. The role provides customer service to the client’s employees, responds to transportation requests and questions, and monitors transportation services. The work requires standing outside for prolonged periods, up to eight hours or more per day. The position involves a split shift; the employer is seeking either one full-time employee or two part-time candidates.

Requirements

At least 2 years of customer service experience.
Excellent written and verbal communication skills.
Ability to work a split shift and flexible hours.
Ability to stand outside for prolonged periods, up to 8 hours or more per day.
Basic understanding of GPS tracking, vehicle dispatch operations, and radio communication equipment.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Provide outstanding customer service to commuters.
Direct commuters to the correct buses and provide estimated arrival times and route information as needed.
Answer questions about transportation services and inform passengers of route or service changes.
Monitor vendor and operations equipment for passenger safety and report service concerns to the Transportation Center.
Ensure bus routes are operating continuously and adequately meeting the client’s needs.
Manage passenger flow and ensure passengers are self-distancing.
Enforce company passenger policies and procedures.
Troubleshoot shuttle-related issues in real time, including signage, barriers, and staging.
Perform additional duties and responsibilities as applicable.