Customer Service Representative Part Time

Tailored Brands•Morrow, GA

25d

About The Position

K&G Fashion Superstore is hiring a part-time Customer Service Representative. The role is responsible for multiple aspects of the customer experience, including processing purchases and returns, helping customers with product questions, and maintaining merchandise and store areas. Representatives are expected to deliver a customer-focused experience, learn new programs, and contribute to a positive work environment. K&G Fashion Superstore is a value-focused fashion retailer with 80 stores offering discounted designer apparel, footwear, and accessories. The company describes its culture as inspirational, inclusive, and innovative, and says it supports team members in expressing their true selves.

Requirements

Provide customer service by being customer-ready and delivering a world-class experience.
Have a desire to learn and adapt to new programs.
Work well with and consult associates at all levels, and contribute to a positive work environment.
Stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Handle customer purchases, returns, exchanges, store credits, and discounted transactions according to standard operating procedures, and properly secure cash and other negotiable documents.
Use suggestive selling techniques when assisting customers and respond to customer inquiries and needs.
Help replenish merchandise and maintain store layout, recovery, general housekeeping, floor stock, and fitting room areas.
Maintain awareness of product information, point-of-sale instructions, merchandise promotions, and advertisements.