Customer Service Representative
About The Position
Customer Service Representatives assist retail, contractor, fabricator, and wholesale customers. They provide information about Bedrosians products, including availability, pricing, applications, limitations, and installation recommendations. The role also involves order entry, purchase order processing and receiving, and freight quotes. The representative serves as a liaison between Bedrosians and its customers, building relationships and offering solutions that support customers’ needs and improve their buying experience. The role calls for an energetic, enthusiastic, helpful, and positive approach, careful attention to detail, clear communication, and a commitment to resolving issues with win/win solutions. At some smaller locations, duties may overlap with those of Warehouse Associates and Showroom Sales Representatives.
Requirements
- High school degree or equivalent.
- Excellent email and computer skills.
- Positive attitude.
- Excellent, professional phone skills.
- Excellent verbal English communication skills.
- Detail-oriented.
- Self-motivated and proactive, with willingness to take the extra step.
- Demonstrate integrity, professionalism, and perseverance.
- Possess a flexible work schedule.
- Ability to lift up to 65 lbs.
Nice To Haves
- Prior customer service experience.
- Bilingual in Spanish.
Responsibilities
- Work cooperatively in a team environment.
- Greet and assist customers with selections and follow through on their orders.
- Enter orders, follow up on back-orders, invoice orders, and follow proper pick-up procedures.
- Answer phone inquiries, including taking orders over the phone.
- Assist with stock checks, pricing, freight quotes, and order processing.
- Process purchase orders and receivings for product lines.
- Develop a basic understanding of design and color.
- Resolve customer service issues.
- Multitask and prioritize work through effective time management.
- Maintain a neat and organized workspace.
- Work within the company's defined policies, procedures, goals, and directives.
- Perform other duties required of the position.
- At smaller locations, gain knowledge of current and new product lines as applicable.
- At smaller locations, follow proper pulling, packing, strapping, staging, unloading, shipping, and receiving protocols as applicable.
- At smaller locations, comply with safety policies and protocols as applicable.
Benefits
- Developmental opportunities and opportunities for growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
