Customer Service Rep(05052) - 2800 N Military Trl

Domino's Franchise • West Palm Beach, FL

2d • Onsite

About The Position

The Customer Service Representative serves customers in a fast-paced Domino’s store, taking and processing orders, addressing customer concerns, handling cash, upselling, and preparing food. The role includes making pizzas, maintaining food and portion controls, following hygiene and food-safety practices, stocking ingredients, taking inventory, completing related paperwork, and cleaning equipment and the facility. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time; the posting does not specify a particular schedule.

Requirements

• Ability to comprehend and provide correct written instructions.
• Ability to communicate verbally with customers and co-workers, including by telephone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to differentiate between hot and cold surfaces.
• Ability to perform job tasks that involve standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, occasional stair or ladder use, bending, crouching, squatting, continuous reaching, and frequent hand use.
• Ability to lift and handle deliveries weighing up to 50 pounds.

Responsibilities

• Demonstrate a friendly, positive attitude and provide customer service.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Prepare product and make pizzas to Domino’s quality standards.
• Maintain food and portion control, hygiene, and food safety.
• Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
• Take inventory and complete associated paperwork.
• Operate equipment and clean equipment and the facility, approximately daily.
• Perform general cleaning duties, including outside tasks such as removing trash.
• Communicate with customers and co-workers to process orders.
• Unload and move deliveries, including lifting and stocking cases of ingredients and supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed