CSR-Part time
About The Position
As a Customer Service Representative, you will represent the company to residential clients by answering inquiries, scheduling service appointments, and supporting technicians and service teams. The role focuses on providing a positive customer experience through clear communication, problem-solving, and a commitment to customer satisfaction. The schedule is Wednesday through Friday from 9 a.m. to 2 p.m. and Saturday from 8 a.m. to 5 p.m. at the Snellville office. Responsibilities also include maintaining customer records, assisting with minor troubleshooting, following up after appointments, handling escalations, and supporting administrative work such as data entry, invoicing, and service reports.
Requirements
- Previous customer service experience, preferably in a service-oriented industry.
- Excellent verbal and written communication skills and a friendly, professional demeanor.
- Strong problem-solving skills and ability to think quickly.
- Strong organizational and multitasking abilities to manage a high volume of inquiries and service requests.
- Computer proficiency, including customer service software, CRM systems, and Microsoft Office Suite.
- Ability to remain calm and composed under pressure, with empathy and conflict-resolution skills.
- Positive attitude, strong work ethic, and genuine interest in delivering excellent customer service.
- Ability to collaborate in a team environment and support a positive workplace culture.
- High school diploma or equivalent.
Nice To Haves
- Familiarity with HVAC, plumbing, or electrical terminology and concepts.
Responsibilities
- Answer incoming customer calls and inquiries promptly, professionally, and courteously.
- Listen to customer concerns and service requests, demonstrate empathy, and work to resolve issues.
- Schedule service appointments and dispatch technicians based on availability, customer preferences, and urgency.
- Coordinate schedules with technicians and service teams, including optimizing routes and minimizing downtime.
- Provide customers with accurate information about services, pricing, appointments, and other inquiries.
- Maintain organized customer records and document interactions, requests, and special instructions.
- Help customers troubleshoot minor issues by phone when appropriate.
- Provide technicians with job details, customer information, and updates or changes.
- Follow up after appointments to check customer satisfaction, address concerns, and obtain feedback.
- Handle customer complaints and escalations professionally and seek effective resolutions.
- Stay current on company services, policies, and procedures.
- Assist with administrative tasks, including data entry, invoicing, and service reports.
- Collaborate with coworkers and other departments to support seamless service delivery and a positive customer experience.
Benefits
- Performance pay tied directly to results.
- Medical, dental, and vision coverage, including fully employer-paid options.
- 401(k) with company match.
- Leadership training intended to support career opportunities.
- Continuous education stipends.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
