CSR/Dispatch Part time

COOPER HEATING & COOLING INC • Broomfield, CO

3d • $20 - $21 • Onsite

About The Position

The Customer Service Representative (CSR) is the first impression of Cooper Heating, Cooling, Plumbing & Electrical. The role delivers an exceptional customer experience by answering inbound calls, booking service appointments, managing customer communications, and converting opportunities into scheduled appointments. The ideal candidate is positive, organized, detail-oriented, and comfortable in a fast-paced environment.

This part-time position is approximately 20 hours per week, with hours varying by week. The employee must have availability Monday through Sunday based on business and scheduling needs and participates in a weekly after-hours on-call rotation. Employees who complete an assigned on-call week while remaining available and responsive receive a $150 availability bonus, separate from compensation for actual hours worked responding to calls.

Pay is $20–$21 per hour, depending on experience and qualifications, with performance bonus opportunities. The role includes paid training and training stipends, team events and community involvement, and career advancement opportunities. Cooper also offers mentorship and continuous training to support long-term career growth.

Requirements

• Previous customer service or call center experience is preferred.
• Excellent verbal and written communication skills.
• Strong computer and multitasking abilities.
• Professional phone etiquette.
• Ability to remain calm under pressure.
• Strong attention to detail and organizational skills.
• Team player with a positive attitude.
• Must have a flexible schedule and availability Monday through Sunday based on business and scheduling needs.
• Meet attendance and schedule-adherence expectations.

Nice To Haves

• HVAC, plumbing, electrical, or home service experience.
• Experience with ServiceTitan.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Schedule HVAC, plumbing, electrical, and maintenance appointments using ServiceTitan.
• Convert inbound inquiries into booked appointments while following company scripts and procedures.
• Handle emergency calls with urgency and empathy.
• Confirm appointments and minimize cancellations and no-shows.
• Make outbound calls for unscheduled estimates, maintenance renewals, and customer follow-up.
• Maintain accurate customer records and detailed job notes.
• Communicate effectively with dispatch, technicians, and management.
• Assist with customer concerns and resolve issues professionally.
• Support seasonal promotions, membership renewals, and financing opportunities.
• Meet or exceed daily, weekly, and monthly performance goals.
• Remain available and responsive during assigned weekly after-hours on-call rotations.

Benefits

• Paid training and training stipends.
• Team events and community involvement.
• Career advancement opportunities within Cooper Heating, Cooling, Plumbing & Electrical.
• Performance bonus opportunities.
• $150 availability bonus for successfully completing an assigned on-call week while maintaining availability.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed