CSR-Part-Time - Bilingual

PAY-O-MATIC CK CASHI • New York, NY

7d • Onsite

About The Position

Pay-O-Matic is hiring a part-time, bilingual Customer Service Representative to provide frontline customer service at an in-person store in the Bronx. The role serves customers seeking financial products and services, including check cashing, money transfers, bill payment, and prepaid products. The CSR may be assigned to nearby stores as a floater and must help maintain a safe, secure, clean, and professional customer environment.

The stated coverage shift is 2:00 p.m. to 10:00 p.m. on Tuesday, Thursday, Friday, Saturday, and Sunday. The posting also says the role works 20–29 hours per week, with days varying and flexibility to work any day within regular business hours. Employees may work six- to eight-hour shifts and overtime when occasionally required. The listed pay rate is $17.00 per hour.

Requirements

• One to two years of related experience or equivalent.
• Superb customer service skills.
• Excellent communication skills.
• Proficient computer operation.
• Commitment to excellence and high standards.
• Strong multitasking skills.
• Ability to work independently and as part of a team.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to communicate effectively with people at all levels and from varied backgrounds.
• Acute attention to detail.
• Versatility, flexibility, and willingness to work enthusiastically amid changing priorities.
• Ability to stand for long periods and calculate figures and amounts.
• Ability to work at different stores as needed.
• Ability to work at least eight hours in confined areas without leaving the store, including during lunch and other breaks.
• Ability to work alone throughout a shift.
• Ability to perform light physical tasks, including bending, reaching, lifting up to 25 pounds, and operating cleaning equipment.
• Ability to open and close the store when required.
• Ability to adapt to workplace stressors, including heavy customer-service demands, and maintain the security of people and property by following company policies.
• Ability to understand directions and follow established policies and procedures for transactions and banking-related compliance.
• Ability to maintain a harmonious work environment through mutual respect and rejection of hostile-workplace conduct.
• Ability to work weekends and holidays and overtime when occasionally required.
• Ability to work the stated coverage schedule, with flexibility to work any day of the week within regular business hours.

Nice To Haves

• Bilingual language skills are a plus.

Responsibilities

• Identify and respond effectively to customers’ needs.
• Process customer transactions, including check cashing, money transfers, bill payment, and sales of prepaid products, ensuring required information is available before completing transactions.
• Open preferred customer accounts and issue preferred customer cards, including the inPower debit card.
• Complete customer transactions promptly and courteously.
• Maintain customer accounts by updating photos, addresses, phone numbers, and other information.
• Maintain working knowledge of Pay-O-Matic products and services and respond professionally to customer inquiries.
• Promote Pay-O-Matic services by informing customers about available services.
• Verify checks using the Loss Prevention Department as a tool.
• Sell money orders, postage stamps, Metro cards, and other products.
• Follow company safety, security, and cash-handling policies and procedures.
• Keep the secure teller area clean and organized throughout the shift.
• Perform routine store cleaning, including sweeping, mopping, wiping counters and high-touch surfaces, emptying trash, and cleaning and restocking restrooms.
• Complete assigned opening and closing cleaning routines and follow safety and sanitation procedures when handling cleaning materials and equipment.
• Open and close the cash drawer, and reconcile checks cashed, payments made, and other transactions at the beginning and end of the shift.
• Work at different stores within the assigned borough or district as needed.
• Perform other duties assigned by a supervisor.

Benefits

• Short-term incentives and sick leave are available to part-time employees.
• Medical, dental, vision, and life insurance are listed as benefits; most benefits are available for full-time employees.
• Opportunities to learn new skills and build a career.
• Compensation package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed