Customer Service Representative

Culligan Water Conditioning of West Texas Inc•Midland, TX

16h•Onsite

About The Position

The Customer Service Representative works in the Office Administration department and performs clerical and administrative duties in an office setting while providing professional customer service to coworkers and customers. The role requires managing change in a rapidly paced environment, sharing knowledge and experience, and collaborating easily with employees across the company. The position handles incoming calls and customer or service issues; schedules deliveries and service calls; dispatches technicians or route representatives; maintains customer accounts and records; audits customer-service database batches; processes payments and adjustments; conducts collection calls and credit checks; prepares compliance and regulatory reports; and performs other administrative work as assigned. The role also involves learning from and training others as needed. The work is generally in a quiet-to-moderate-noise office with shared office space. Workspaces may occasionally change due to business needs. The role uses computers and tablets and has physical requirements that include frequent standing, walking, sitting, talking or hearing, and hand and finger dexterity; occasional climbing, balancing, bending, stooping, kneeling or crawling; and lifting or moving items of varying weights.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Multitasking capabilities.
Planning and organizing skills.
Attention to detail.
Ability to work as part of a team within and outside the department.
Microsoft Office Suite skills, including Outlook.
Ability to use HRIS, the Customer Service Database (CSD), a GPS program, and outreach communication systems.
Demonstrates ethical practices, teamwork, professionalism, knowledge or willingness to learn, and dedication.

Responsibilities

Answer incoming calls promptly from customers or employees.
Resolve product- or service-related issues and follow up to ensure customer satisfaction.
Schedule deliveries and service calls, and dispatch service technicians or route representatives to customer locations.
Audit batch information in the Customer Service Database, reconcile quantities, research missed deliveries or service calls, contact affected customers, and reschedule as needed.
Reconcile incoming payments, update customer accounts, and post batches accurately.
Take payments and maintain customer records by updating account information.
Handle collection calls and maintain financial accounts by processing customer adjustments when necessary.
Prepare and maintain compliance and regulatory reporting, including sales reports and month-end reporting.
Accurately and fully enter customer information into the Customer Service Database.
File paperwork as needed.
Conduct credit checks as needed.
Enter payroll information into Excel as needed or as advised by management.
Attend department and company meetings as required.
Be willing to learn from others and/or train others.
Perform other related duties as assigned by management.