Customer Service Representative (Full-Time)
About The Position
XPO is hiring a full-time Customer Service Representative to assist customers with shipment, pricing, documentation, billing, and invoicing matters. The role also involves clerical and data-entry duties and processing freight issues for customer resolution. The position requires working a variety of shifts and includes walking or standing for extended periods on a loading dock that is not climate-controlled and may be slippery. The expected pay range is $26.05 to $32.04 per hour, with annual step progression. Actual compensation may vary based on experience and skill set. XPO is an equal opportunity employer. Applicants receiving a conditional offer may be required to pass a pre-employment drug test.
Requirements
- At least 2 years of customer service experience.
- Strong computer, typing, and 10-key skills.
- Experience with Microsoft Office.
- Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Nice To Haves
- Transportation experience.
- Excellent verbal and written communication skills.
Responsibilities
- Bill shipments according to applicable tariffs and pricing agreements.
- Recognize and resolve documentation errors.
- Assist customers with inquiries, including shipment tracing, rate quotes, tariff discrepancies, and billing and invoicing questions.
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
- Process over, short, and damaged freight and related documentation for customer resolution.
Benefits
- Full health insurance benefits on day one.
- Life and disability insurance.
- Earn up to 13 days of PTO in the first year.
- 9 paid company holidays.
- 401(k) option with company match.
- Education assistance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
