Customer Service Rep(05065) - 21073 Powerline Rd #39

Domino's Franchise•Boca Raton, FL

4d•Onsite

About The Position

A Domino’s Customer Service Representative serves customers and helps prepare and serve pizzas in a fast-paced store environment. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food, maintaining food safety and portion control, and cleaning. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time and can offer opportunities for career development within Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to enter orders using a computer keyboard or touch screen.
Verbal, writing, and telephone skills needed to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to lift and move deliveries weighing up to 50 pounds and stock items on shelves up to 72 inches high.
Ability to perform the physical tasks described, including standing, walking short distances, carrying, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.
Ability to differentiate between hot and cold surfaces; depth perception and near- and mid-range vision for in-store tasks.
Ability to work around varying or adverse weather outdoors, temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Maintain food and portion control, hygiene, and food safety.
Perform general cleaning duties, including cleaning equipment and the facility approximately daily.
Operate all equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Communicate with customers and coworkers to process orders.
Unload deliveries and move ingredients and supplies to storage or work areas.