Richmond - CSR Office

Foster Blue Water Oil • Richmond, MI

1d • Onsite

About The Position

Blue Flame Propane, Inc. seeks a full-time Customer Service Representative at our Richmond Bulk Plant. This role involves professional handling of customer calls for enrollments, cancellations, issue resolutions, and complaints. Additionally, the representative will assist customers at the counter, fill cylinders (with reimbursement for each tank filled), process customer orders, post payments daily in the computer system, reconcile daily deposits, and handle filing and scanning of documents. Greeting visitors, including customers and delivery personnel from USPS, FedEx, and UPS, is also part of the role. Other duties may be assigned by the Director or Office Manager.

Requirements

• Two years of Customer Service experience preferred.
• Moderate data entry and computer skills required.
• Effective communication skills, friendly, organized, and professional.

Responsibilities

• Professionalism with handling customer calls for enrollments, cancellations, resolutions for issues, and complaints.
• Assist customers at the counter.
• Fill Cylinders (reimbursement for every tank filled).
• Processing customer orders.
• Posting payments daily in the computer system.
• Reconciling daily deposits.
• Filing and scanning documents.
• Greet visitors (customers, USPS, FedEx, UPS).
• Other duties as assigned by the Director or Office Manager.

Benefits

• Employee discounts for oil and propane.
• 401(k)/Profit-sharing plan (including employer match) with full access to a team of investment professionals.
• Vacation, sick EST, paid holidays, and overtime.
• Medical, dental, and vision coverage plans.
• Life insurance.
• Christmas Club (including employer match) and other company perks and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed