Office Manager CSR

Alfa Insurance - The Payne Agency • Woodstock, GA

9h • $40,000 - $60,000

About The Position

The CSR serves as a piece of the operational backbone of our agency, responsible for client servicing, policy lifecycle management, and retention.

Requirements

• Active Property & Casualty Insurance License, or willing to obtain (Georgia required)
• Strong organizational and multitasking capabilities
• High attention to detail and compliance awareness
• Client-first communication style
• High School Diploma
• Valid Driver's License (Georgia)

Nice To Haves

• 1–3+ years insurance service experience preferred

Responsibilities

• Manage inbound service requests (endorsements, billing, coverage questions)
• Process policy changes, renewals, cancellations, and reinstatements
• Remarket policies to maintain competitive coverage and pricing
• Handle claims intake and provide client guidance through claims process
• Maintain client relationships via consistent communication
• Quoting and binding across multiple carriers (personal lines and/or commercial lines)
• Ensure accuracy of applications, documentation, and underwriting submissions
• Maintain compliance with carrier guidelines and underwriting standards
• Build working relationships with carrier underwriters and reps
• Maintain AMS (Agency Management System) data integrity
• Manage policy documentation, e-signatures, and file compliance
• Assist with marketing support (renewal reviews, cross-sell campaigns)

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED