CSR

AquaOne • Amarillo, TX

22h • Onsite

About The Position

Customer Service Representative (CSR)s handle all inbound calls from customers with a high level of service. They are required to analyze and make changes to customer accounts, facilitate delivery requests, review and respond to customer emails, take payments by phone and research customer accounts. CSR’S also respond to requests for pricing information and help sign up new customers.

Requirements

• Must be able to work Monday - Friday 8 AM to 5 PM
• Reliable Transportation
• High School Diploma
• Courteous & Professional Phone Skills
• Attention to detail with high level of accuracy
• Self-motivated and an ability to independently solve problems
• Ability and desire to work in a team environment
• Positive attitude focused on customer satisfaction
• Pre-employment verification is required including background check & screening for substance abuse.

Nice To Haves

• Billing Experience a Plus
• Some College is a Plus

Responsibilities

• Handle all inbound calls from customers with a high level of service.
• Analyze and make changes to customer accounts.
• Facilitate delivery requests.
• Review and respond to customer emails.
• Take payments by phone.
• Research customer accounts.
• Respond to requests for pricing information.
• Help sign up new customers.

Benefits

• Competitive pay
• Medical insurance
• Dental insurance
• Vision insurance
• Supplemental insurance
• Company matched 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED