CSR - CSR
About The Position
BENDER is seeking a dynamic Customer Service Representative (CSR) for our high traffic, fast paced luxury showroom of decorative bath, tile & stone in Norwalk, CT to assist customers. We work hard and smart to ensure we deliver creative solutions for every customer, and excellent service is a top priority. The CSR plays a vital role in our team providing customers with seamless service. The CSR is the primary and proactive point of contact and communication for customers with their post-sale needs and collaborates with sales teammates and other departments to ensure the customer experience is exceptional and upholds the BENDER standard.
Requirements
- Tasteful appearance and presentation
- Proficient in Microsoft Office (Especially Word, Excel, and PowerPoint)
- Ability to engage with customers easily and purposefully
- Effective communication and organizational skills
- Able to learn and think fast
- Possess a positive and cooperative attitude
- Value customer service and teamwork
- High School diploma/GED required
- Minimum One (1) year of customer service or Sales experience
- Working knowledge of Microsoft Office
- Active listening & Independent Problem Solving
Nice To Haves
- Associate’s or Bachelor degree preferred
Responsibilities
- Warmly greet customers in person and over the phone
- Engage customers, in person and on the phone, to discern their needs and direct them to the appropriate sales staff
- Perform other administrative tasks to support the Sales team
Benefits
- Employee discount program on thousands of brands
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
