Customer Service Representative - Columbia Airport

Enterprise•West Columbia, SC

4d•Onsite

About The Position

Enterprise Mobility is hiring full-time Customer Experience Representatives for National and Alamo at Columbia Airport. The Customer Service Representative provides friendly, efficient service and completes rental and return transactions, including verifying and documenting driver information. The role involves explaining rental terms, vehicle features, and available services; identifying customer needs and offering company-approved products; and helping customers with reservations, calls, and local information. The position is located at 3260 Airport Blvd, Suite 5, West Columbia, SC 29170. Pay is up to $23.96 per hour, consisting of $18.20 per hour plus monthly bonus opportunities based on performance, with a $2.00-per-hour shift differential for full shifts starting at or after 2:00 p.m. The posting states first-year earning potential of $49,800. The position offers a consistent 40-hour-per-week schedule, with several schedules listed, including morning and afternoon/evening shifts.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least one year of prior customer service, retail, or administrative support experience.
Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
No drug- or alcohol-related conviction on the driving record in the past five years.

Responsibilities

Greet customers professionally, pleasantly, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer assistance with directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions to customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup duties as assigned.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.