Customer Service Representative - Columbia Airport

Enterprise Mobility•West Columbia, SC

6d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Service Representative for National and Alamo at Columbia Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also facilitates rental and return processes by verifying and documenting required driver information. The position pays $18.20 per hour, with monthly performance-based bonus opportunities, for pay of up to $23.96 per hour. A $2.00-per-hour shift differential applies to any full shift starting at or after 2:00 p.m. The posting states first-year earning potential of $49,800. The role offers consistent 40-hour weekly schedules; the listed schedules include evening shifts and daytime shifts, with Sundays and Mondays off. The position is located at 3260 Airport Blvd, Ste 5, West Columbia, SC 29170.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 1 year of prior customer service, retail, or administrative support experience.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 5 years.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and available services.
Use approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information.
Answer incoming calls regarding reservations, rate quotes, general questions, and customer or branch inquiries; provide information and resolve issues.
Place outgoing calls for callback management and other assigned purposes.
Assist in assessing rental vehicle condition upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.