Customer Service Rep. (ERP Experience Required)

AIRTECH INTERNATIONAL INC•Huntington Beach, CA

12d•$25 - $26•Onsite

About The Position

Airtech is a family-owned, community-focused global leader founded in 1973 and a market leader in materials used to manufacture high-performance composite parts. Its products serve the aerospace, automotive, marine, green energy, and recreational sports industries. The Customer Service Representative delivers excellent service as the primary point of contact for internal and external customers. The role requires hands-on ERP experience to accurately enter, review, update, and manage a high volume of customer purchase orders and account information. The representative works in a system-driven environment, follows detailed processes, and collaborates with internal teams to support accurate order fulfillment and customer satisfaction. The position is located in Huntington Beach, California, and works Monday through Friday, 7:30 AM to 4:00 PM. Airtech offers medical, dental, and vision benefits, paid vacation and holidays, and a company-funded retirement plan. The company emphasizes long-term employment, promotion from within, personal and professional development, and workplace safety.

Requirements

Hands-on ERP experience is required, including entering, reviewing, and managing purchase orders, customer orders, account information, or similar business records.
At least 2 years of relevant customer service, order entry, sales support, administrative, or manufacturing-related experience.
Previous ERP experience in a customer service, manufacturing, distribution, logistics, purchasing, or order-entry environment.
High school diploma or GED equivalent.
Strong written communication skills and ability to compose professional correspondence.
Strong attention to detail and accuracy when entering and reviewing data.
Proven time-management skills, including prioritizing and handling multiple tasks efficiently.
Ability to work in a fast-paced, system-driven customer service environment.
Ability to work independently and as part of a team with a high level of reliability.
Basic Excel skills.
Typing proficiency of 40 or more words per minute.
Solid math skills.

Nice To Haves

Experience with Microsoft Navision or Microsoft Dynamics 365 Business Central is strongly preferred.
Experience with similar ERP systems such as SAP, Oracle, NetSuite, Epicor, or other order management platforms may be considered.
Some college education is preferred but not required.
Open to travel for training and relationship-building, if applicable.

Responsibilities

Deliver professional, accurate, and excellent service to customers.
Enter high volumes of customer purchase orders into the ERP system accurately and efficiently.
Review purchase orders, pricing, availability, lead times, order status, and account details in the ERP system.
Process order changes, adjustments, cancellations, credits, and return authorizations through the appropriate ERP workflow.
Maintain accurate customer, order, and account information in the ERP system.
Provide product pricing, availability, and lead times within predefined criteria.
Manage a portfolio of diverse domestic and/or international customer accounts.
Identify complex documents and customer requirements, including terms and conditions, specifications, and special order instructions, for proper handling.
Coordinate with Manufacturing, Engineering, Quotations, Sales, Shipping, and Logistics to support order fulfillment and customer satisfaction.
Address customer concerns, offer acceptable solutions and alternatives promptly, and follow up to ensure resolution.
Assist Shipping and Logistics teams with domestic and international order fulfillment.
Notify a supervisor or manager of potential safety hazards and comply with applicable ISO procedures.
Perform additional tasks and responsibilities as assigned by the supervisor.